Terms & Conditions

1. About Squirrel Coach

Squirrel Coach (“the Platform”, “we”, “us”, “our”) is operated by The Data Shaman Limited (“the Company”), incorporated and registered in the Hong Kong Special Administrative Region (SAR). The Platform provides digital tools for executive coaching professionals (“Coaches”) and their clients (“Individual Users”), including self-assessment instruments, session management, client relationship management, and document generation.

By creating an account or accessing any part of the Platform you agree to these Terms in full. If you do not agree, you must not use the Platform.

2. Account Types

The Platform offers two account types:

• Coach Account — for credentialled coaching professionals. Access is granted following a manual review by the Company. Coaches are responsible for all activity carried out within their account and for ensuring their own professional accreditation remains current.
• Individual Account — for self-service users accessing coaching tools without a dedicated coach. Individual accounts are activated immediately upon sign-up.

You must be at least 18 years old to create an account. By registering you warrant that the information you provide is accurate, complete, and current.

3. Subscriptions & Billing

Coach accounts are offered on a subscription basis. Pricing and plan details are set out on the Platform’s pricing page and may be updated from time to time with reasonable notice. Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.

Individual accounts are currently offered on a free trial basis. The Company reserves the right to introduce paid tiers for Individual accounts upon 30 days’ written notice to existing users.

All fees are quoted exclusive of applicable taxes unless stated otherwise. Payments are non-refundable except where required by applicable law. Unjustified chargebacks or payment disputes may result in immediate account suspension.

The Company may suspend or terminate access for non-payment after reasonable notice.

4. Coach Obligations

Coaches using the Platform agree to:

• Maintain valid professional indemnity insurance appropriate to their practice.
• Comply with the ethical guidelines of their relevant professional body (e.g. ICF, AC, EMCC).
• Obtain informed consent from clients before enabling their portal access, including explicit parental or guardian consent if the client is a minor.
• Not upload or share content that is unlawful, defamatory, contains malware, or infringes third-party rights.
• Keep login credentials confidential and notify the Company promptly of any unauthorised access.
• Acknowledge that any AI-assisted document generation or templates provided by the Platform are for convenience only. The Coach is solely responsible for reviewing all outputs to ensure they are legally sufficient and appropriate for their specific jurisdiction and purpose.

5. Individual User Obligations

Individual Users agree to:

• Use the Platform’s tools for personal development purposes only.
• Not attempt to reverse-engineer, scrape, or otherwise extract proprietary content from the Platform.
• Acknowledge that the tools provided are educational aids and do not constitute clinical, psychological, or medical advice.

6. Client Portal

Where a Coach enables the Client Portal for an Individual User, the individual’s use of that portal is governed both by these Terms and by any separate coaching agreement entered into between the Coach and the individual. The Company is not a party to any coaching relationship or agreement.

7. Data Protection & Privacy

The Company stores and processes personal data in accordance with the applicable data protection and privacy laws of the Hong Kong Special Administrative Region.

Coaches act as independent data controllers in respect of their clients’ personal data. The Company processes such data as a data processor on behalf of the Coach and in accordance with documented instructions. Because Coaches may serve clients globally, each Coach is strictly responsible for ensuring that their use of the Platform complies with the specific data protection laws and requirements applicable to their clients’ locations (such as the GDPR in Europe or the CCPA in California).

Coaches are responsible for ensuring they have a lawful basis for processing their clients’ data and for providing clients with appropriate privacy notices.

Session notes, assessment results, and all data entered by a Coach or their clients are stored securely in cloud infrastructure. The Company implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction.

The Company will not sell, rent, or disclose personal data to third parties except where required by law or with the explicit consent of the data subject.

8. Confidentiality & Artificial Intelligence

The Company acknowledges that coaching sessions and client information shared on the Platform are inherently confidential. The Company will not access session notes, assessment results, or client communications except where required to provide technical support with the Coach’s explicit consent, or where required by law.

The Company explicitly confirms that highly confidential user and client data (such as session notes and private assessments) are not used to train our artificial intelligence models or third-party AI models.

9. Intellectual Property

All software, design, content, and tools on the Platform (excluding content uploaded by Coaches and their clients) are owned by or licensed to the Company and are protected by applicable intellectual property laws.

Coaches and Individual Users retain ownership of any original content they create and upload to the Platform. By uploading content you grant the Company a limited, non-exclusive licence to store and display that content solely for the purpose of providing the Platform services. This licence terminates when you delete the content or close your account.

The assessment tools and frameworks included in the Platform’s tool catalogue are provided under licences from their respective owners and may not be extracted or redistributed without the relevant owner’s permission.

10. Disclaimer of Warranties

The Platform is provided “as is” and “as available” without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

The Company does not warrant that the Platform will be error-free, uninterrupted, or free of harmful components. The assessment tools and coaching resources are provided for educational and professional development purposes only and do not constitute professional advice of any kind.

11. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, goodwill, or other intangible losses, resulting from your use of (or inability to use) the Platform.

The Company’s total aggregate liability to you in connection with these Terms shall not exceed the greater of (a) the total fees paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) HK$10,000.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by the Company’s negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be legally limited or excluded by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) that such parties may incur as a result of or arising from your (or anyone using your account) violation of these Terms, misuse of the Platform, or infringement of any intellectual property or other right of any person or entity.

13. Termination

Either party may terminate an account at any time. Coaches may export their client data before termination. Upon termination, the Coach’s access to the Platform will be revoked and their data will be retained for 90 days before deletion, unless earlier deletion is requested.

The Company reserves the right to suspend or terminate accounts immediately where there is evidence of breach of these Terms, illegal activity, or conduct that harms the Platform or other users.

14. Changes to These Terms

The Company may update these Terms from time to time. We will provide at least 14 days’ notice of material changes via email or an in-platform notification. Continued use of the Platform after the effective date of updated Terms constitutes acceptance of those changes.

The current version and effective date are shown at the top of this page.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Both parties submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any disputes arising out of or in connection with these Terms.

16. General Provisions

• Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
• Entire Agreement: These Terms constitute the entire agreement between you and the Company regarding the use of the Platform, superseding any prior agreements.
• Force Majeure: The Company shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, strikes, or internet service provider failures.

17. Contact

Questions about these Terms should be directed to:

The Data Shaman Limited
66F, 99 Queen’s Road Central
Hong Kong
Email: legal@squirrelcoach.com